Refund policy
NZ Consumer Act & Fragility Warning
This policy is governed by the New Zealand Consumer Guarantees Act 1993. High-performance fishing tackle is inherently fragile. While these materials excel under tension, they are sensitive to impact. Because a single knock during transit or handling can compromise the item, we require immediate inspection.
REQUIRED FOR ALL CLAIMS: 5 Photos + 30-Second Video. Email to: admin@tiofishing.com
The files must be original , no edit, no AI generation.
1. Transit Damage (24-Hour Inspection)
Timeframe: Within 24 hours of the parcel’s recorded delivery time and date.
If an item is damaged during transit, provide 5 photos and a 30s video to admin@tiofishing.com. Confirmed transit damage results in a refund for the item; initial shipping costs are non-refundable.
2. 14-Day Refund (Change of Mind)
Timeframe: Within 14 days counting from the original order date.
- Items must be unused and in original condition.
- Restocking Fee: A 15% fee applies to all change-of-mind returns.
- Shipping: Buyer pays return shipping. Initial shipping costs are non-refundable.
- Cancel order before fulfillment. A 7% fee including in-house return fee and financial transaction fee will be applied.
3. Manufacturing Faults (30-Day Express Window)
Timeframe: Within 30 days counting from the original order date.
A. Fishing Rods
| Factory Fault (Covered) | User Damage (Not Covered) |
|---|---|
| Delamination (Vertical splintering due to poor glue); Misaligned guides. | Clean Snap (Sharp break from high-sticking or impact); Cracked ceramic inserts. |
B. Fishing Reels
| Factory Fault (Covered) | User Damage (Not Covered) |
|---|---|
| Mechanical failure of gears or anti-reverse upon first few uses. | Corrosion, rust, or grittiness from lack of fresh-water rinsing. |
C. Lures & Accessories
| Factory Fault (Covered) | User Damage (Not Covered) |
|---|---|
| Lures leaking or sinking for floating lure. | Broken bibs or chipped paint from hitting rocks, boats, or fish. |
4. Factory Warranty (1 Year)
Timeframe: Valid for 1 year from the order date (expires on same date next year).
- This warranty covers mechanical failures or component issues that occur through normal use but fall outside the scope of initial manufacturing faults.
- Buyer Responsibility: For these claims, the buyer is responsible for all costs (material parts and all shipping fees).
5. Sale & Clearance Items
- Voluntary Factory Warranties do not apply to sale items.
- Final Sale: Change-of-mind returns are not available for clearance items. All sales are final.
Tio Fishing operates under the New Zealand Consumer Guarantees Act 1993.